We have created, installed and maintained solutions in 22 countries
throughout Africa, the Middle East and Europe
EXCEPTIONAL HISTORY AND A WEALTH OF
COLLECTIVE EXPERIENCE
Every interaction is an opportunity to demonstrate value and achieve
results for our customers
WE DELIVER TANGIBLE OUTCOMES
Engineering simple, effective solutions to your complex
technology issues
COMPLEX PROBLEMS,
INTELLIGENT SOLUTIONS
Development and support of Telecommunications, Data and Infrastructure Solutions
THE TAULITE WAY
Our solutions are customised to your company's needs, demystifying IT and assuring
greater levels of adoption, engagement and ROI
MAKE TECHNOLOGY WORK FOR YOU
We Create Value From Complexity.
A TauLite Day
MANAGED ENTERPRISE ORACLE DATABASES
MANAGED SQL SERVER INSTANCES
SMS SENT
ALARMS PROCESSES
ITSM EVENTS PROCESSES
Taulite Customers
What our Customers say
Our Products and Services
WASP Services and Messaging Channels
WASP Managed Services
TauLite’s WASP services deliver fully redundant and hosted systems, real time processing, service and interface availability, and reliable fail-over capabilities.
- Complete Messaging Service – on Prem or SaaS
- While Labelling available
- Development and Integration of Mobile Services
- Billing and Revenue Share Support
- Number Plan and Bind Management Support
- Pre-sale Technical Support and Customer On-boarding
- 24 x 7 Full Technical Support
IT Service Management (ITSM)
ITSM Managed Services
We implement smart IT Service Management Software to ensure customer satisfaction, with excellent operational support.
TauLite Managed Services ensure that you, as the Customer, get the most out of:
- Service Request Management
- SLA Management
- Problem Management
- Change Management
- CMDB Management and Discovery
- Asset Management
We enable Digital Transformation through self-service, workflow, automation and integration.
Telecommunications and IT Network Management
Service Desk
Monitoring and Notification
Application and Data Management
Network Management Managed Services
Using leading industry products and technologies and bespoke developments (if and where necessary) TauLite provides superior Network Management services for:
- Alarming and Requests
- Manager of Managers
- eNOC
- Manned ITSM Service Desk
- Configuration Management Database
- Customer Portals
Manager of Managers, Monitoring and Notification
Micro and OneProject are the key tools to provide quality Managed Services.
Key Features
- Manager of managers
- Alarms, alarm sync, service checks
- CMDB discovery and data collection
- Alarm presentation, dashboards
- Notifications, callouts
- Escalation to ITSM
- Reporting
- Customer portals
Key Online Features
- Online file upload or contacts
- SMS
- Purchase airtime, data and SMS bundles
Database Administration Managed Services
- Managing enterprise scale databases including single, RAC, multi-tenant architecture, Exadata, Data Guard, heterogeneous Services
- APEX
- Golden Gate
- Windows SQL Server
- Managing SQL Server instances including AO, Mirror, Single, Log shipping
GEO Mapping Services
- Address Search
- Network Coverage Maps
- Interactive Map for logging requests
- CMDB, Alarm Integration and presentation
- Presenting Live GEO coded data
- Presenting Live Site Status and data
Project and Task Management
Key Features
- Product, epic and feature management
- Project tracking and execution
- Sprint tracking and execution
- Task scheduling and tracking
- Resource availability
- Capacity management
- Approvals, notifications and reminders
- Activity, status and performance reporting
- Tools, time and cost management
- Controlled access
Download our Corporate Brochure
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