Products
Messaging Channels
Bulk SMS
USSD
Premium Rate Service
Airtime
IT Service Management (ITSM)
TauLite is proud to be an official ServiceNow implementation and service partner.
TauLite partnered with Efecte to sell, support, and host the Efecte platform on TauLite or Customer in country private clouds. Efecte digitalises and automates your services so you can focus on what matters most to you. The cloud-based Efecte platform combines in a single system all functionalities for automating your processes from IT, from other business areas and for your identity and access management.
TauLite successfully provides managed services for on-prem installations of BMC products, Remedy ITSM and Discovery, with a team of several BMC certified resources.
Manager of Managers, Monitoring and Notification
Micro and OneProject are the key tools to provide quality Managed Services.
Key Features
- Manager of managers
- Alarms, alarm sync, service checks
- CMDB discovery and data collection
- Alarm presentation, dashboards
- Notifications, callouts
- Escalation to ITSM
- Reporting
- Customer portals
Key Online Features
- Online file upload or contacts
- SMS
- Purchase airtime, data and SMS bundles
Project and Task Management
Key Features
- Product, epic and feature management
- Project tracking and execution
- Sprint tracking and execution
- Task scheduling and tracking
- Resource availability
- Capacity management
- Approvals, notifications and reminders
- Activity, status and performance reporting
- Tools, time and cost management
- Controlled access
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