ITSM Managed Services
End to End Services
Our main focus is delivering end to end services across IT aligning with the needs of the rest of the company and their customers. Ensuring accessible, monitored and performing ITSM systems, maximising the value from your ITSM solution.
We handle your operational challenges so that you can focus on your core business.
Support the TauLite Way
- Central Monitoring
- Ensuring connectivity
- Availability across time zones
- Proactive monitoring
- Urgency of resolution
- Communication and tracking
- Support SLA
- Business hours or 24/7 support
- International operations
- Standby number, Helpdesk, email support
- Callout or on-site support
ITSM specific services
- ITSM process workshop
- Solution Architecture
- Installation and upgrade projects
- Health checks and Performance tuning
- Back up and DR Services
- 1st, 2nd and 3rd line support
- Customisation
- Integration
- Reporting
- CMDB Discovery
ITSM product functions supported
- Service Request Management
- — Service Desk
- — Incident Management
- Problem Management
- Change and Release Management
- Knowledge base management
- Asset Management
- CMDB configuration management
- Single Sign On
- Configuration Item discovery
- Reporting
- SLA Management
- Self Service
- — Digital workplace
- — Smart IT
- — Chat
ITSM product functions supported
- Service Request Management
- — Service Desk
- — Incident Management
- Problem Management
- Change and Release Management
- Knowledge base management
- Asset Management
- CMDB configuration management
- Single Sign On
- Configuration Item discovery
- Reporting
- SLA Management
- Self Service
- — Digital workplace
- — Smart IT
- — Chat
IT Service Management (ITSM)
TauLite is proud to be an official ServiceNow implementation and service partner.
TauLite partnered with Efecte to sell, support, and host the Efecte platform on TauLite or Customer in country private clouds. Efecte digitalises and automates your services so you can focus on what matters most to you. The cloud-based Efecte platform combines in a single system all functionalities for automating your processes from IT, from other business areas and for your identity and access management.
TauLite successfully provides managed services for on-prem installations of BMC products, Remedy ITSM and Discovery, with a team of several BMC certified resources.
Manager of Managers, Monitoring and Notification
OneProject, Micro Monitor, Micro Notify, are the key tools enabling TauLite to provide these Managed Services.
Key Features
- Manager of managers
- Alarms, alarm sync, service checks
- CMDB discovery and data collection
- Alarm presentation, dashboards
- Notifications, callouts
- Escalation to ITSM
- Reporting
- Customer portals
Key Online Features
- Online file upload or contacts
- SMS
- Purchase airtime, data and SMS bundles
Project and Task Management
Key Features
- Product, epic and feature management
- Project tracking and execution
- Sprint tracking and execution
- Task scheduling and tracking
- Resource availability
- Capacity management
- Approvals, notifications and reminders
- Activity, status and performance reporting
- Tools, time and cost management
- Controlled access